The Call Leak Check
The job never got quoted, because the phone never got answered. Three numbers and one honest question tell you what those missed calls are costing you.
No email yet. No download. Just your numbers.
On your numbers, those missed calls were not going to be jobs.
You told us some calls get missed, and that none of them would have turned into paid work. If that share is right, the phone is not where your money is going, and that is worth knowing. The breakdown still walks through the math and the one thing worth doing Monday, because a rough count deserves one closer look before you file it away.
Want to know what that number actually means, and what to do about it?
See the full breakdown right here in ten seconds: what a week, a month, and a year of missed calls adds up to, which of three patterns your answer points at, and the one thing to do Monday. We also email you a copy, so the number is there when you are ready to do something about it.
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What a missed call usually means
A job you lost on price is a real fight, and that is a pricing conversation. A missed call is not a fight at all. The customer never spoke to you, never heard what you charge, never gave you the chance to say no yourself. Most callers who hit voicemail hang up and call the next company on the list instead of leaving a message, so the job is usually gone before you know it existed. Here are the three things it usually turns out to be, and how to tell which one is yours from your own answer above.
There is no one person whose job it is to answer, so the phone belongs to whoever is least busy, which is nobody.
Calls after closing, early mornings, and weekends go to voicemail, and by Monday the caller has already booked someone else.
Calls do get returned, hours later or the next day, and by then the job has gone to whoever answered first.
Pick the one person who owns the phone in working hours. Not the office, not whoever is free: one named person, and a named backup for when they are on another call. Then write down the callback rule and put it where that person can see it: every missed call gets called back within 15 minutes in working hours, and first thing the next working morning for anything that came in after hours. Last, keep a simple missed call log for one week: when each call came in, when it got called back, and what it turned into. One week of that log turns the rough count at the top of this page into a real count, and then you know exactly what the phone is worth.
What is this worth if some of them come back?
| If one in ten comes back | |
|---|---|
| If one in five comes back | |
| If one in four comes back |
These are not our estimates of what you will get back. They are the math on what one in ten, one in five, or one in four of a year of those missed calls would be worth, using your own average job value. Nobody outside your business knows which number is realistic. You do.
Two bleeds. One conversation.
Calls are the front bleed, quotes are the back bleed, and a discovery call looks at both: which hours your phone goes uncovered, and what happens to the quotes you do manage to send. Thirty minutes, your numbers, no pitch deck.
Book a 30-Minute Discovery Call →or call or text Richard at 561-223-9925.
The quotes are the back bleed.
If your quotes do go out and then go quiet, nobody saying yes and nobody saying no, that leak has a number too. The Quote Leak Check runs the same kind of math on the quotes nobody ever answered.
Run the Quote Leak Check →